Element #3 - Data to Knowledge
From the beginning of time until 2003, humans created an estimated 8 exabytes of data (exabyte = million terabytes). Today, humans create 12 exabytes of data every month. The explosion of data has created the era of Big Data and we are not impressed. The most basic detection tools for data is used in only about 10% of organizations and about 10% of those use it correctly. Until organizations learn and effectively use the basic data detection tools to help manage and improve, Big Data will just be more volume and of little use.
Aim and Narrative
You don’t need a burning platform or financial emergency to improve your organization. You need an Aim and a Narrative that inspires. customers and employees.
Designing from a customer viewpoint improves the customer experience and helps front-line employees make immediate adjustments to customer interactions.
Data to Knowledge
Data are becoming more important with the advent of Big Data. The question is, “If you didn’t know how to deal with small data – how are you going to deal with Big Data?”
Making better decisions hinges on understanding how you make decisions and what limits making better ones. This requires study and a system.
Creativity and Innovation
Creativity and innovation are no longer optional. Creativity brings new ideas products/services. An innovation pipeline keeps customers and employees juiced.